ISO SURVEY 2021 Thank you for taking your time to complete our ISO SURVEY 2021. Name Company Email 1. How often did our sales representatives visit you or contact you during this period? Very Often Often Not so often Never 2. How would you rate the speed of our sales representatives responds to your inquiries. Good Satisfactory Needs Improvement Bad 3. How would you rate the response of our sales representative processing and resolving your complaint/ issue. Good Satisfactory Needs Improvement Bad 4. Did our sales representatives adhere to professional standards of conduct? Always Sometimes Seldom Never 5. How would you rate the quality of customer service you received from your current sales representatives. Greatly exceed my expectation Exceed my expectation Met my expectation Below my expectation 6. How would you rate the product knowledge of our sales representatives. Good Satisfactory Needs improvement Bad 7. Did our sales representatives follow up before and after sales. Always Sometimes Seldom Never 8. How would you rate the speed of our delivery to your order. Good Satisfactory Needs Improvement Bad 9. How would you rate the the adequacy of documentation (Invoice, DO, MTC/FPC) Good Satisfactory Needs improvement Bad 10. How would you rate the quality of our products. Good Satisfactory Needs improvement Bad Please fill in the comment box below. Time's up
